Delivery & Returns


You will receive an email confirmation once your order is on its way so you can look forward to its arrival.

We will always do our utmost to ensure your order reaches you within the stated delivery times, however, please note there are rare occasions where factors outside our control can affect delivery, such as Royal Mail delays.

Please make sure that the shipping address is correct. If you have given us an incomplete address, the wrong address or if you are not in when delivered, your order is unlikely to arrive on time.

If you suspect a lost delivery, please contact us quoting your order number and we will look into it for you. Please note if your order doesn’t fit through the letterbox and there is no one in to receive it, Royal Mail or DHL should leave you a calling card letting you know that a delivery has been attempted and how to rearrange delivery or collect your item.

If it is a large box that has been shipped using an external courier service, we will update shipping information as soon as the package as been dispatched.

If you have any questions about delivery before or after ordering, please do get in touch with us on and we will gladly help.


Prakruti Creations cannot accept exchanges, as all our items are made to order.

If you wish to exchange an item, please email us at Regrettably, we cannot provide exchanges on bespoke, personalised and sale items, unless they arrive damaged.


How long will my order take to arrive?

Each piece is made bespoke and completely by hand. Depending on the details in the piece, each order will have a different time to design and create, along with some time for shipping before it is in your hands. 

When should I order, if I have a bespoke piece?

Please contact at least a month or more in advance (even more time would be appreciated for complex or completely new projects) so as to give enough time for design finalization, paper procurement and creation of the final piece. 

For More Information On Return & Exchange Please Contact Us Via Form Below: